WHO WE ARE
WHAT IS PERSONAL DATA
“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Under specific laws, Personal Data may include any information relating to a household.
PERSONAL DATA WE PROCESS
We operate as both a data controller, where we determine the means of data processing for our own business needs, and a data processor, where we process data on behalf of our business clients. Key information about these processing roles is detailed below.
The categories of data subjects for whom we process Personal Data are:
As Data Controller: (1) Client Representatives; (2) Prospective Client Representatives; (3) Business Representatives; (4) Other Users; and (5) Web Users.
As Data Processor: (1) Client Customers; (2) Potential Client Customers; (3) Business Representatives; and (4) Other Users.
The purposes for processing Personal Data are:
As Data Controller: (1) Administer contracts; (2) Operate our business; (3) Meet our legal obligations; (4) Register with our proprietary software platforms; and (5) Seek new market opportunities.
As Data Processor: (1) Fulfill our contractual obligations; (2) Qualify client leads; (3) Enhance client data; (4) Provide sales and marketing services; (5) Perform data analytics and reporting; and (6) Provide advisory services.
The possible consequences of failing to provide Personal Data is our inability to respond to inquiries or interact for business purposes.
The categories of Personal Data we process are:
As Data Controller: (1) Business contact information; (2) Business administration information; (3) Finance information; and (4) Other data related to the client relationship.
As Data Processor: (1) Business contact information; (2) Business profile information; and (3) Other data related to client programs.
The examples of Personal Data processed include: name, phone number, email address, business name, job title, job role, contracts, statements of work, work product, policies, surveys, reports, sales and marketing information, and other administrational documents and compliance records associated with an individual or their specific job role.
The sources of Personal Data collected include: business interaction with the data subject, online forms, phone calls, and open source means.
The legal basis for processing Personal Data is: (1) necessity to perform contract; (2) legitimate interest as a provider of advanced sales and marketing services; or (3) regulatory requirements.
Personal Data we do NOT actively collect or process: We do not actively collect or otherwise process the Personal Data of minors, data related to criminal convictions and offenses, or special categories of data (i.e. revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, or genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Technical data: We process technical information and navigational information when you visit our website, which is found at https://www.leadable.io/. Technical information includes IP address, geographical location, device ID and related information and browser type. Navigational information includes pages viewed, selection made and length of visit. Our primary goal in processing this information from you is to provide you access to features on the site and help us improve our services and develop and market new services.
PURPOSES FOR PROCESSING PERSONAL DATA
We process Personal Data to fulfill our contractual obligations in our service contracts with clients and enhance client business opportunities. In addition, we process Personal Data for sales leads, information services, payment, employee training, marketing, web analysis, security monitoring, and recruitment and employment. Our purpose in processing this Personal Data is to develop new client relationships, increase our client service and for administrative and other business purposes.
Leadable’s services are categorized as follows:
Advanced & predictive analytics: The tracking and analysis of important customer trends, loyalty, and outreach patterns based on comprehensive data analysis and modeling.
Customer acquisition: Driving revenue for SMB by selling directly to end-users or businesses and closing deals.
Data services: The targeting, cleansing, and augmentation of prospect and active lead data vital in all lead generation programs - partner or direct.
Direct account management: Providing enablement, availability, and quality control for existing customers, leading to superior onboarding and ongoing account management.
Direct demand channel fulfilled: Building measurable demand by engaging in lead generation, lead qualification, and appointment setting with end-user accounts on behalf of the partner.
Lead qualification: The nurturing and qualification of active leads by utilizing automated email or telephone outreach.
Leadable may use your Personal Data to comply with applicable laws, exercise legal rights, and meet tax and other regulatory requirements. We may also use your Personal Data for internal purposes, including auditing, data analysis, system troubleshooting, and research. In these cases, we base our processing on legitimate interests in performing the activities of the organization.
SHARING OF PERSONAL DATA
We do not sell your Personal Data! We may provide Personal Data to our clients in order to fulfill our contractual obligations as a sales and marketing service provider. For example, we may provide our clients with contact information of an organizational representative so that the representative can be presented with an opportunity to purchase a software license that would be of value to the organization.
STORAGE OF PERSONAL DATA
Personal Data stored on behalf of our clients and for our own purposes is processed and stored on servers located in the EU.
Leadable uses technical and organizational measures to protect the Personal Data that we store, transmit, or otherwise process, against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We regularly consider appropriate new security technology and methods as we maintain and develop our software and systems.
RETENTION OF PERSONAL DATA
Leadable retains the Personal Data of its clients and client’s customers for a period of time as instructed by the clients for whom Leadable processes data. At the end of a client engagement, Leadable performs a standard deletion within the time frame specified by the client or within sixty days per Leadable policy, whichever is earliest, unless client requests retention of Personal Data for future engagement. Where Leadable collects Personal Data for its own purposes, it retains the Personal Data for a reasonable period of time to fulfill the processing purposes mentioned above. Personal Data is then archived for time periods required or necessitated by law or legal considerations. When archival is no longer required, Personal Data is deleted from our records. If you wish to request a deletion of your Personal Data, please contact directly the client who provided the source of data. If you want more information about how to contact a client, make an inquiry to the address provided at the end of this notice.
We retain Personal Data that we are required to retain in order to meet our regulatory obligations including tax records and transaction history. We regularly review our retention policy to ensure compliance with our obligations under data protection laws and other regulatory requirements. We regularly audit our databases and archived information to ensure that Personal Data is only stored and archived in alignment with our retention policy.
PERSONAL DATA RIGHTS
Phone: +353 87 330 7153
Postal: LDBL Limited T/A Leadable, 13 Adelaide Road, Dublin, D02 P950, Ireland